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Each week we share our latest digital marketing and HubSpot experiments, findings, tips and strategies.

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Tags: HubSpot, Customer Service, HubShots

HubShots Episode 129: Interview with Michael Redbord about Customer Service Culture and Mindset

In this episode, we chat with the head of HubSpot's Service Hub, Michael Redbord about service mindset and customer centric strategy.

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by XEN Systems on 18 August 2018 6:00:46 AM
Tags: Marketing Manager, HubSpot, Customer Service, HubShots

HubShots Episode 128: HubSpot Live Chat Problems, Solutions and Integration

In this episode, Craig and Ian take another look at Conversations (Inbox) in HubSpot Service Hub, think through a few Chat related thoughts from Jon Dick, and ponder the amount of time we spend on soc

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by XEN Systems on 10 August 2018 1:43:05 PM
Tags: Marketing Manager, Strategy, HubSpot, Customer Service, intelligence, AI, bots, chatbots

Using Bots In Your Business To Drive Customer Growth

Through messenger applications, customers are able to talk “directly” to the business or brand whenever they have inquiries or issues that need to be resolved as quickly as possible.

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by Jon Capistrano on 25 May 2018 7:00:03 AM
Tags: Marketing Manager, HubSpot, Customer Service

Why Better Customer Service Can Make A Big Difference To Your Revenue

Having good customer service is a great way to distinguish yourself from competitors. Here we share some insight to help your business provide good customer service and what you can do to make sure it

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by Kylie Browne on 6 September 2017 1:53:15 PM
Tags: Marketing Manager, HubSpot, Customer Service, HubShots

HubShots Episode 99: Business growth via Customer Service focus, more Google My Business tips & a productivity tip

In this episode, Ian and Craig chat about the strong link between business growth and customer service, HubSpot's new bot filtering setting (you should turn it on), Google My Business's new features,

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by Craig Bailey on 31 August 2017 6:45:02 AM
Tags: Marketing Manager, HubSpot, Customer Service, HubShots

HubShots Episode 76: Google Search Behaviour, HubSpot Sales Sequences, plus Learnings!

In this episode there are a lot of learnings lol. Seriously though, the Moz analysis of Google Search User behaviour is fascinating, and we spend a ton of time going through some HubSpot marketing and

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by Craig Bailey on 20 March 2017 12:17:57 AM
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