Privacy Statement
XEN Systems Pty Ltd is a privacy conscious organization and is strongly committed to your right to privacy. We have implemented fair information practices that are designed to protect your privacy.
If you submit identifying data to our website, you agree to our use of such data as described in this Privacy Policy..
What is personal information?
Personal information is any information about you, that identifies you or by which your identity can reasonably be ascertained.
What kinds of personal information do we collect and hold about you?
XEN Systems Pty Ltd only collects personal information that is necessary for one or more of its functions or activities.
How is personal information collected?
Regardless of how it is collected, all personal information is handled in accordance with this Privacy Policy.
Generally, we only collect personal information from this website when you voluntarily supply that information to us, for example by registering on this website or when you have authorized a third party to provide that information to us.
Information collected by our ISP
Like most Internet Service Providers (ISPs), in order to give you access to our website, our ISP needs to collect some information about you. This information is made available to us.
When you read or download information from our website, our ISP collects the following information about you:
Our ISP also collects information such as the pages our users’ access, the documents they download, links from other websites they follow to reach our website, and the type of browser they use. However, this information is anonymous and is only used for statistical and website development purposes.
Use of Cookies
In order to improve our website, we are keen to understand better what sections of our website you find to be most useful and interesting.
"Cookies" allows our website to store tokens of information in your browser. They give your browser an identifier which is used by our website while you are on it. Cookies help us to identify what areas of our website are popular based on traffic to those areas.
The use of cookies is now standard operating procedure for most websites. We use session (not permanent) cookies.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
Through our ISP and by using cookies, we can identify your web browser and in some cases your identity (eg if you fill out a Contact Us form).
Cookies might also be used for Google conversion tracking and Google Analytics. When Google uses such cookies, Google uses a variety of techniques to protect a user's privacy. You can read more here. You can opt out of Google's use of cookies by visiting the Google Advertising opt-out page.
We use Google AdWords Remarketing features in order to better serve our advertising to you on other sites. This uses the Teracent cookie. You may opt out of the Teracent cookie by visiting the Teracent opt-out page.
Use and disclosure of personal information
XEN Systems Pty Ltd uses the personal information it holds in order to provide its clients with the services that they request. XEN Systems Pty Ltd will not use or disclose personal information collected by us for any purpose other than:
For example, XEN Systems Pty Ltd may disclose your personal information to organizations from whom we obtain services such as information technology support, financial and marketing advice, legal advice and the like.
Where a client nominates someone to act on their behalf, XEN Systems Pty Ltd may provide information to that person, for example, the client's accountant or financial adviser.
External service providers will only be authorized to use personal information for the purpose for which we supply it.
If XEN Systems Pty Ltd is unable to use or disclose personal information from or about a client, we may not be able to do business with that client.
Document storage and security
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorized access, modification or disclosure. At all times your personal information is treated as confidential and stored securely.
If you cease to be a client, any personal information which we hold about you will be maintained for a period of 7 years in order to comply with legislative and regulatory requirements, following which time the information will be destroyed.
The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
Access to your personal information
You may at any time, by emailing privacy@xen.com.au, request access to your personal information.
XEN Systems Pty Ltd will (subject to the following exceptions) provide you with access to that information either by:
We may, prior to providing access in accordance with this policy, require you to provide evidence of your identity.
XEN Systems Pty Ltd will not provide you with access to your personal information if:
If XEN Systems Pty Ltd refuses you access to your personal information, we will provide reasons.
Correction of personal information
XEN Systems Pty Ltd will take reasonable steps to ensure that all personal information which we collect or use is accurate, complete and up-to-date.
If you believe that any personal information which we hold about you is inaccurate, incomplete or outdated, you must contact privacy@xen.com.au as soon as possible and provide evidence of the inaccuracy or incompleteness. XEN Systems Pty Ltd will, if we agree that the information requires correcting, take all reasonable steps to correct the information.
If we do not agree that your personal information requires correcting, XEN Systems Pty Ltd will, if you request, take reasonable steps to ensure that whenever your personal information is accessed or handled in the future, it is apparent that you are not satisfied as to the accuracy or completeness of that information.
We will endeavor to respond to any request for access within 2 weeks, depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
If you have any complaint, please email privacy@xen.com.au. We will use our best endeavors to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner or Industry Code adjudicator who may investigate your complaint further. Determinations by The Privacy Commissioner are enforceable by the High Court.
What is not covered This Privacy Policy does not apply to the following:
Email Disclaimer
Emails sent by XEN Systems Pty Ltd personnel are intended for the intended recipients(s) and may contain confidential information.
Reproduction, dissemination or distribution of this message is prohibited unless authorized by the sender.
If you are not the intended recipient, please notify the sender immediately and you must not read,
keep, use, disclose, copy or distribute this email without the sender's prior permission.
The views expressed by the sender are not necessarily those of XEN Systems Pty Ltd
Contact If you have any questions or require additional information, please contact privacy@xen.com.au
XEN works with sales and marketing teams in B2B technology companies to deliver strategy, implement marketing technology and drive business growth through digital marketing and lead generation campaigns.
XEN staff are all technology power users.
Curious about technology.
Interested in your business.
We gravitate to technology companies who have compelling products to offer the market.
We want to work with you, drive your marketing, grow together.
We're your digital partners.
Using our experience in the technology industry, here's what you'll get from XEN:
Technical Director
Craig works with companies to help them understand, implement and scale their digital marketing strategies. He’s also a Hubspot Consultant.
Account Director
Kylie is a Google Ads specialist, with a passion for all things marketing. She manages customer accounts, and implements Google Ads, Email and Social Media Marketing.
HubSpot Strategist
Tara is a content marketing specialist, managing content strategy, creation and HubSpot implementation.
HubSpot Strategist
Roselen is a HubSpot and Inbound Marketing specialist, with a focus on solar, business and technology outreach campaigns.
Databox Premiere Partner
XEN has attained the highest level of the Databox partner program, demonstrating expertise in all aspects of their reporting and dashboarding platform.
Google Partner
XEN has been a Google Partner since 2010, working with the full suite of Google tools including certification in Google Ads.
HubSpot Experts
Impressed with XEN’s combination of strategic, technical and implementation skills
We initially engaged XEN to assist LG Solar & Energy to improve our lgenergy website SEO, however the project quickly grew to include strategy across paid and social channels as well, with a focus on driving leads.
With the site now gaining 1100 visits per day and providing more than 1200 new leads per month, the project has been a great success.
It has been a vital part of our 35% sales growth , compared to last year.
We've been impressed with XEN's combination of strategic, technical and implementation skills, and have now introduced them into other divisions across LG.
National Manager, Solar Sales, LG Electronics Australia Pty Ltd
XEN partners with sales, service and marketing teams in B2B technology companies to plan, implement and scale business process improvement using HubSpot.
HubShots is the podcast for marketing managers and sales leaders who use HubSpot. Listen to the latest episode here.
XEN is a HubSpot Platinum Certified Partner.
Phone: 02 8006 4428
404 / 56 Hercules Street
Chatswood NSW 2067
Australia